“Hi there! Do you need help with something?”“Do you need some help?”“Need a hand?”嗨有什么需要帮忙的吗1. 打招呼 问人数进门后要确认几位以便选合适的桌子。最标准、万能“How many?”/“How many in your party?”(“Party”在这里是“同行的一行人”很专业)更日常随意“Just you?”/“Just the one?”(看到一个人时) //“How many people?”/“Whats the number?”非常礼貌“How many are in your group?”2. 确认位置 (靠里面/靠窗)“Is this table OK?”(这张桌可以吗)“Would you like a table inside or outside?”(您想要室内还是室外)“How about by the window?”(靠窗的位置怎么样)3. 引导就位 (关键动作)语气用“这边请”配合伸出手掌引路的手势。万能金句 (必会)“Right this way, please.”(请这边走)简短有力“Follow me.”/“This way, please.”告诉对方目的地“I’ll show you to your table.”(我带您去桌子那儿)4. 让他入座“Please have a seat.”(请坐)“Here you go.”(就在这儿请坐)“You can sit anywhere.”(如果店很空让他随便坐)5. 叫其他服务员 (结束任务)“Someone will be right with you.”(马上有人来服务你)“Your server will be here in a moment.”转身对同事说“Table for one.”(一位)情景模拟 (当时你帮老外带位)如果你当时是服务员或者想显得专业一点你(微笑) “Hi!How many?” (几位)老外“One.”你“Right this way, please.”(伸出手)(走到空桌子旁)你“Is this table OK?”(这张行吗)老外“Yes. Thanks.”你“Have a seat. Someone will be right with you.”全程非常顺畅完全没有你担心的“先尴尬地冒出要不要吃点食物”那句。总结一下服务员必备的 5 句短语问人数How many?请跟我来Right this way.这儿可以吗Is this OK?请坐Have a seat.有人来服务Someone will be right with you.场景一递上菜单 开场白服务员说递菜单时Heres our menu. Take your time.这是菜单慢慢看。Ill leave this with you. Let me know if you have any questions.菜单先放这儿有问题随时叫我。Can I get you something to drink while youre looking at the menu?您先看菜单要不要给您来点喝的客人可能反应Thanks.(谢谢) —— 然后开始看Im ready to order.(我可以点了)场景二客人说“看不懂/不知道点什么”客人可能会说3种地道说法What do you recommend?你推荐什么Can you recommend something?能推荐点东西吗Im not sure what to get. Whats good here?我不知道点什么。这儿什么好吃服务员回答按不同情况A. 推荐招牌菜通用Our most popular dish is the braised beef. Its really tender.我们最受欢迎的是红烧牛肉非常嫩。Id recommend the grilled chicken. It comes with roasted vegetables.我推荐烤鸡配烤蔬菜。The fried rice is a customer favorite. Its got shrimp, chicken, and egg.炒饭是顾客最爱里面有虾、鸡肉和鸡蛋。B. 反问引导想知道他喜欢什么That depends. Do you prefer something light or heavy?看您口味您想吃清淡点还是扎实点的Are you in the mood for meat, seafood, or something vegetarian?您想吃肉、海鲜还是素食Do you like spicy food or mild?您爱吃辣还是清淡场景三询问口味喜好帮客人缩小选择服务员问3种地道问法Do you have any dietary restrictions or allergies?您有什么忌口或过敏的吗Are you okay with spicy food?您能吃辣吗Would you prefer something light or rich?您想吃清淡点的还是浓郁的客人可能回答 服务员回应客人说服务员回应I dont eat pork.Got it. Ill recommend something with chicken or beef. (明白了我推荐鸡肉或牛肉的。)I love spicy food.Then youll love our mapo tofu. Its quite spicy. (那您会喜欢我们的麻婆豆腐挺辣的。)Something light, please.How about the steamed fish with ginger and scallions? Very light. (清蒸鱼怎么样很清淡。)场景四客人对菜品好奇问食材/做法客人可能问3种地道问法Whats in this dish?这道菜里有什么What kind of sauce does it come with?配的是什么酱料Is this dish fried or steamed?这道菜是炸的还是蒸的服务员回答举例Its stir-fried with garlic, soy sauce, and a little sugar. No heavy cream or butter.是用大蒜、酱油和一点糖炒的没有奶油或黄油。It comes with a light soy-based sauce on the side. You can add as much as you want.配一碗清淡的酱油汁在旁边您自己加。This is steamed, very healthy. Its served with rice and vegetables.这是蒸的很健康。配米饭和蔬菜。场景五客人问“这个辣不辣” / “分量大不大”客人可能问Is this spicy?这个辣吗How spicy is it on a scale of 1 to 10?从1到10这个辣度大概多少Is this dish big enough for one person?这道菜一个人吃够吗服务员回答Its mild. Most people can handle it easily.很清淡大多数人都能接受。Its medium spicy. Not too hot, but has a little kick.中辣不太辣但有一点点劲。Its a main course portion. Definitely enough for one person.这是主菜的分量一个人绝对够。Its meant for sharing. Two people could share this easily.这是分享型的两个人吃没问题。场景六客人还是犹豫 → 给两个选项经典技巧服务员说帮他做决定Would you prefer the chicken or the beef?您更想吃鸡肉还是牛肉Between the fried rice and the noodles, which sounds better?炒饭和面条之间哪个听起来更想试试How about I bring you our signature dish and a soup? Thats a popular combo.要不我给您上我们的招牌菜和一份汤这是很多人点的组合。客人通常会说Ill go with the chicken.(那我选鸡肉。)场景七客人说“你帮我决定”客人说地道表达You decide for me.你帮我定吧。Just surprise me.随便给我惊喜就行。Ill take whatever you recommend.你推荐什么我就点什么。服务员回答Alright, Ill bring you our chefs special – the braised pork belly. Its our bestseller.好的我给您上我们的主厨特选——红烧五花肉这是我们的招牌。How about I bring you a little of both? Half noodles, half rice.要不我给您各来一点一半面条一半米饭。场景八下单前确认服务员说So thats the grilled chicken with rice, and a Coke. Does that sound good?所以是烤鸡配米饭一杯可乐对吗Anything else? Maybe an appetizer or dessert?还需要别的吗前菜或甜点Ill put that in for you. It should be about 10-15 minutes.我去下单大概等10到15分钟。小抄卡片服务员可以记在手机或脑子里你看到的情况地道的话他在犹豫What do you recommend?→ 回答Our XX is very popular.他问辣不辣Is this spicy?→ Its mild/medium/hot.他问食材Whats in this?→ It has chicken, bell peppers, onions...他让你决定You decide.→ Ill bring you our signature dish.他一个人Is this enough for one?→ Yes, its a full meal.他要下单Ill have the chicken.→ Great choice. Anything to drink?场景一加菜不够吃 / 想再点客人可能会说3种地道说法Can we order a little more?我们能再点一些吗I‘d like to add another dish.我想再加一道菜。This is really good. Can we get another one of these?这个真好吃能再来一份吗服务员可以这样回应/确认Of course. What would you like to add?当然您想加什么Another order of the dumplings? Coming right up.再来一份饺子马上好。Would you like the same dish or something different?要一样的还是换个别的服务员主动询问如果看到盘子空了Would you like to order anything else?还需要点别的吗Can I get you another round?要不要再给您来一份适合小份菜Should I bring you the dessert menu?需要我拿甜品菜单给您吗场景二加水非常高频客人可能会说Could I have some more water, please?能再给我加点水吗Can you refill my water?能帮我续下水吗Is there any chance I could get some more water?非常礼貌能再给我加点水吗服务员主动询问更专业客人会很舒服Can I top off your water for you?我帮您把水加满好吗top off 加满Would you like a refill on your water?需要给您续水吗Let me get you some more water.直接行动不需要问我去给您加水。回应客人的要求Absolutely. I’ll be right back with that.没问题马上来。Sure thing. Is tap water okay, or would you prefer bottled?没问题。自来水可以吗还是要瓶装水场景三加调料 / 纸巾 / 筷子等客人可能会说Could we get some more napkins?能再给我们一些纸巾吗Do you have any chili sauce / soy sauce / vinegar?有辣椒酱/酱油/醋吗Can I get an extra fork / spoon / chopsticks?能再给我一副叉子/勺子/筷子吗服务员回应Ill bring some right over.我马上拿过来。Sure. How many napkins would you like?没问题您要几张纸巾We have chili oil on the table. Would you like me to bring the regular chili sauce as well?桌上有辣椒油要我再拿点普通辣椒酱吗Of course. Ill grab you a clean set.当然我去给您拿一套干净的。场景四询问用餐情况让客人觉得被重视服务员主动问时机很重要吃了几口之后Hows everything?一切都还好吗Hows your meal so far?吃得怎么样Is everything to your liking?比较正式还合您口味吗客人可能的回答 服务员回应客人说服务员回应Its great!Im so glad to hear that. Enjoy! (真高兴听您这么说请慢用。)Its a little too salty for me.Im sorry about that. Let me see if the chef can make a lighter one for you. (很抱歉我去问问厨师能不能给您做一份淡一点的。)The meat is a bit tough.I appreciate you telling me. Can I get you something else instead? (谢谢您告诉我需要给您换一份别的吗)场景五客人吃得很满意想表扬客人可能会说This is delicious. Compliments to the chef!太好吃了帮我夸夸厨师You guys have really good food here.你们家东西真好吃。服务员回应Thank you so much! Ill pass that along to the kitchen.非常感谢我会转告后厨的。Im really glad youre enjoying it.很高兴您喜欢。小抄卡片就餐中你看到的情况服务员可以这样说他到水了杯子快空了Can I top off your water?他盘子快空了表情犹豫Would you like to order another dish?他想加调料/纸巾Ill bring some right over.你想问问菜品如何Hows everything?他说太好吃了Thank you! Ill tell the chef.场景一开场 问口味偏好缩小选择范围中餐菜单太厚一上来就给菜单老外会晕。先问两句直接帮他筛掉一半。服务员问1. 问能不能吃辣最重要Do you eat spicy food?能吃辣吗Can I ask — do you like spicy food or something mild?问一下您喜欢辣的还是清淡的2. 问忌口素食/过敏Do you have any dietary restrictions? For example, no pork, no seafood, or vegetarian?您有什么忌口吗比如不吃猪肉、不吃海鲜或者吃素3. 问想吃什么类型Are you looking for something with chicken, beef, pork, seafood, or tofu?您想吃鸡肉、牛肉、猪肉、海鲜还是豆腐场景二推荐招牌菜客人主动问客人可能问Whats your most popular dish?你们最受欢迎的菜是什么What do you recommend for a first-time visitor?第一次来您推荐什么服务员回答分情况如果他说能吃辣Id recommend our kung pao chicken. Its a classic — diced chicken with peanuts, vegetables, and a spicy sauce. Everyone loves it.我推荐宫保鸡丁。经典菜——鸡丁配花生、蔬菜和辣酱。大家都喜欢。如果他说不能吃辣Then go with the sweet and sour pork. Its crispy pork in a sweet and tangy sauce. Very kid-friendly and mild.那就点糖醋里脊。脆皮猪肉配酸甜酱非常温和小朋友都喜欢。如果他想吃素Our mapo tofu is great, but its spicy. We also have stir-fried seasonal vegetables — very light and healthy.我们的麻婆豆腐很好但是辣的。我们也有清炒时蔬——非常清淡健康。场景三详细解释一道菜原料 做法 口味这是你最需要的部分。老外看到中文菜单上的“宫保鸡丁”会懵你要能拆开解释。客人问Whats in kung pao chicken?宫保鸡丁里有什么服务员回答It has diced chicken, roasted peanuts, dried chili peppers, and scallions. The sauce is made with soy sauce, vinegar, sugar, and a little cornstarch to thicken it.里面有鸡丁、烤花生、干辣椒和葱。酱汁是用酱油、醋、糖和一点点水淀粉勾芡的。逐词解析diced chicken 鸡丁roasted peanuts 烤花生dried chili peppers 干辣椒scallions 葱soy sauce 酱油vinegar 醋cornstarch 水淀粉客人追问Is it very spicy?(很辣吗)Its medium spicy. Youll feel the heat, but its not overpowering. The peanuts and scallions balance it out.中辣。能感觉到辣但不会盖过其他味道。花生和葱会平衡辣味。场景四解释麻婆豆腐老外最好奇也最怕的一道菜客人问Whats mapo tofu? Is it vegetarian?麻婆豆腐是什么是素的吗服务员回答Mapo tofu is soft tofu in a spicy bean-based sauce. It usually has a little bit of ground pork, but we can make it vegetarian if you want.麻婆豆腐是嫩豆腐配上辣豆瓣酱。通常里面会有一点猪肉末但如果您需要我们可以做成纯素的。逐词解析soft tofu 嫩豆腐bean-based sauce 豆瓣酱ground pork 猪肉末客人问How spicy is it?(多辣)Its quite spicy — maybe a 7 out of 10. It has chili bean paste and Sichuan peppercorns, which give it a numbing feeling. Very authentic.相当辣10 分里面大概 7 分。里面有辣豆瓣酱和花椒会有一点麻。非常地道。关键表达numbing feeling 麻的感觉Sichuan peppercorns 花椒场景五解释鱼香肉丝老外常被名字误导客人问This says fish-flavored pork. Does it have fish in it?这个写着“鱼香肉丝”。里面有鱼吗服务员回答一定要解释清楚否则他以为上错菜Good question. No fish at all. Fish-flavored just means the sauce has the same seasonings used in fish dishes — garlic, ginger, pickled chili, and a sweet-sour sauce. Its shredded pork with black fungus and carrots.好问题。完全没有鱼。“鱼香”只是指酱汁用了做鱼时常用的调料——蒜、姜、泡椒和糖醋汁。里面是肉丝、木耳和胡萝卜。逐词解析shredded pork 猪肉丝black fungus 木耳pickled chili 泡椒garlic 蒜ginger 姜客人问Is it spicy?(辣吗)Its mild to medium. More sweet and sour than spicy.微辣到中辣。酸甜味比辣味更突出。场景六推荐主食米饭/面客人可能问What do you have for rice or noodles?你们有什么米饭或面食服务员回答We have steamed rice, egg fried rice, and Yangzhou fried rice. The egg fried rice is simple with just egg and green onions. Yangzhou fried rice has ham, shrimp, and vegetables.我们有白米饭、蛋炒饭和扬州炒饭。蛋炒饭很简单只有鸡蛋和葱花。扬州炒饭有火腿、虾仁和蔬菜。别忘了一句特别有用的话We also have fried rice or noodles. Would you like to add one to share?我们也有炒饭和炒面。要不要加一份大家一起分场景七询问汤结束一餐客人问Do you have any soup?你们有什么汤服务员回答Yes. Our hot and sour soup is very popular. Its spicy and tangy with tofu, mushroom, and egg. Or we have a lighter one — egg drop soup with tomatoes.有。我们的酸辣汤很受欢迎。辣酸口味里面有豆腐、蘑菇和鸡蛋。或者我们有更清淡的——番茄蛋花汤。逐词解析hot and sour soup 酸辣汤tangy 酸爽的egg drop soup 蛋花汤场景八点餐确认防错点完后一定要确认一遍So let me repeat: you ordered kung pao chicken, mapo tofu, egg fried rice, and a hot and sour soup. Is that correct?我重复一下您点了宫保鸡丁、麻婆豆腐、蛋炒饭和一份酸辣汤对吗Would you like anything else? Maybe some spring rolls as an appetizer?还需要别的吗要不要来份春卷当开胃菜小抄卡片中餐厅专用——快速查询版你要介绍的东西可以直接这么说宫保鸡丁能不能吃辣都要会介绍Diced chicken with peanuts, scallions, and a spicy sauce.麻婆豆腐重点解释“麻”和“素”Tofu in a spicy bean sauce with ground pork. Can be vegetarian.鱼香肉丝必解释“没有鱼”No fish. Just the name. Shredded pork with veggies in a sweet-sour sauce.糖醋里脊经典不辣菜Crispy pork in a sweet and tangy sauce. Not spicy at all.酸辣汤说清楚“又酸又辣”Spicy and sour soup with tofu, mushroom, and egg.蛋炒饭基础主食Rice fried with egg and scallions. Very simple.问能否吃辣Do you eat spicy food?/Spicy or mild?问忌口Any allergies or things you dont eat?客人让你推荐Try our kung pao chicken. Its a classic.最后两个实战建议1. 对于复杂菜采用“先说主料再说口味最后说辣不辣”的结构Its chicken peanuts scallions in a spicy sauce. Medium spicy.鸡肉 花生 葱配辣酱中辣。2. 如果你不确定哪个单词就换简单词“里脊”不会说就说pork。“勾芡”不会说就说thick sauce。“木耳”不会说就说black mushroom(虽然不是蘑菇但对方能懂)。
“Hi there! Do you need help with something?”“Do you need some help?”“Need a hand?”嗨有什么需要帮忙的吗1. 打招呼 问人数进门后要确认几位以便选合适的桌子。最标准、万能“How many?”/“How many in your party?”(“Party”在这里是“同行的一行人”很专业)更日常随意“Just you?”/“Just the one?”(看到一个人时) //“How many people?”/“Whats the number?”非常礼貌“How many are in your group?”2. 确认位置 (靠里面/靠窗)“Is this table OK?”(这张桌可以吗)“Would you like a table inside or outside?”(您想要室内还是室外)“How about by the window?”(靠窗的位置怎么样)3. 引导就位 (关键动作)语气用“这边请”配合伸出手掌引路的手势。万能金句 (必会)“Right this way, please.”(请这边走)简短有力“Follow me.”/“This way, please.”告诉对方目的地“I’ll show you to your table.”(我带您去桌子那儿)4. 让他入座“Please have a seat.”(请坐)“Here you go.”(就在这儿请坐)“You can sit anywhere.”(如果店很空让他随便坐)5. 叫其他服务员 (结束任务)“Someone will be right with you.”(马上有人来服务你)“Your server will be here in a moment.”转身对同事说“Table for one.”(一位)情景模拟 (当时你帮老外带位)如果你当时是服务员或者想显得专业一点你(微笑) “Hi!How many?” (几位)老外“One.”你“Right this way, please.”(伸出手)(走到空桌子旁)你“Is this table OK?”(这张行吗)老外“Yes. Thanks.”你“Have a seat. Someone will be right with you.”全程非常顺畅完全没有你担心的“先尴尬地冒出要不要吃点食物”那句。总结一下服务员必备的 5 句短语问人数How many?请跟我来Right this way.这儿可以吗Is this OK?请坐Have a seat.有人来服务Someone will be right with you.场景一递上菜单 开场白服务员说递菜单时Heres our menu. Take your time.这是菜单慢慢看。Ill leave this with you. Let me know if you have any questions.菜单先放这儿有问题随时叫我。Can I get you something to drink while youre looking at the menu?您先看菜单要不要给您来点喝的客人可能反应Thanks.(谢谢) —— 然后开始看Im ready to order.(我可以点了)场景二客人说“看不懂/不知道点什么”客人可能会说3种地道说法What do you recommend?你推荐什么Can you recommend something?能推荐点东西吗Im not sure what to get. Whats good here?我不知道点什么。这儿什么好吃服务员回答按不同情况A. 推荐招牌菜通用Our most popular dish is the braised beef. Its really tender.我们最受欢迎的是红烧牛肉非常嫩。Id recommend the grilled chicken. It comes with roasted vegetables.我推荐烤鸡配烤蔬菜。The fried rice is a customer favorite. Its got shrimp, chicken, and egg.炒饭是顾客最爱里面有虾、鸡肉和鸡蛋。B. 反问引导想知道他喜欢什么That depends. Do you prefer something light or heavy?看您口味您想吃清淡点还是扎实点的Are you in the mood for meat, seafood, or something vegetarian?您想吃肉、海鲜还是素食Do you like spicy food or mild?您爱吃辣还是清淡场景三询问口味喜好帮客人缩小选择服务员问3种地道问法Do you have any dietary restrictions or allergies?您有什么忌口或过敏的吗Are you okay with spicy food?您能吃辣吗Would you prefer something light or rich?您想吃清淡点的还是浓郁的客人可能回答 服务员回应客人说服务员回应I dont eat pork.Got it. Ill recommend something with chicken or beef. (明白了我推荐鸡肉或牛肉的。)I love spicy food.Then youll love our mapo tofu. Its quite spicy. (那您会喜欢我们的麻婆豆腐挺辣的。)Something light, please.How about the steamed fish with ginger and scallions? Very light. (清蒸鱼怎么样很清淡。)场景四客人对菜品好奇问食材/做法客人可能问3种地道问法Whats in this dish?这道菜里有什么What kind of sauce does it come with?配的是什么酱料Is this dish fried or steamed?这道菜是炸的还是蒸的服务员回答举例Its stir-fried with garlic, soy sauce, and a little sugar. No heavy cream or butter.是用大蒜、酱油和一点糖炒的没有奶油或黄油。It comes with a light soy-based sauce on the side. You can add as much as you want.配一碗清淡的酱油汁在旁边您自己加。This is steamed, very healthy. Its served with rice and vegetables.这是蒸的很健康。配米饭和蔬菜。场景五客人问“这个辣不辣” / “分量大不大”客人可能问Is this spicy?这个辣吗How spicy is it on a scale of 1 to 10?从1到10这个辣度大概多少Is this dish big enough for one person?这道菜一个人吃够吗服务员回答Its mild. Most people can handle it easily.很清淡大多数人都能接受。Its medium spicy. Not too hot, but has a little kick.中辣不太辣但有一点点劲。Its a main course portion. Definitely enough for one person.这是主菜的分量一个人绝对够。Its meant for sharing. Two people could share this easily.这是分享型的两个人吃没问题。场景六客人还是犹豫 → 给两个选项经典技巧服务员说帮他做决定Would you prefer the chicken or the beef?您更想吃鸡肉还是牛肉Between the fried rice and the noodles, which sounds better?炒饭和面条之间哪个听起来更想试试How about I bring you our signature dish and a soup? Thats a popular combo.要不我给您上我们的招牌菜和一份汤这是很多人点的组合。客人通常会说Ill go with the chicken.(那我选鸡肉。)场景七客人说“你帮我决定”客人说地道表达You decide for me.你帮我定吧。Just surprise me.随便给我惊喜就行。Ill take whatever you recommend.你推荐什么我就点什么。服务员回答Alright, Ill bring you our chefs special – the braised pork belly. Its our bestseller.好的我给您上我们的主厨特选——红烧五花肉这是我们的招牌。How about I bring you a little of both? Half noodles, half rice.要不我给您各来一点一半面条一半米饭。场景八下单前确认服务员说So thats the grilled chicken with rice, and a Coke. Does that sound good?所以是烤鸡配米饭一杯可乐对吗Anything else? Maybe an appetizer or dessert?还需要别的吗前菜或甜点Ill put that in for you. It should be about 10-15 minutes.我去下单大概等10到15分钟。小抄卡片服务员可以记在手机或脑子里你看到的情况地道的话他在犹豫What do you recommend?→ 回答Our XX is very popular.他问辣不辣Is this spicy?→ Its mild/medium/hot.他问食材Whats in this?→ It has chicken, bell peppers, onions...他让你决定You decide.→ Ill bring you our signature dish.他一个人Is this enough for one?→ Yes, its a full meal.他要下单Ill have the chicken.→ Great choice. Anything to drink?场景一加菜不够吃 / 想再点客人可能会说3种地道说法Can we order a little more?我们能再点一些吗I‘d like to add another dish.我想再加一道菜。This is really good. Can we get another one of these?这个真好吃能再来一份吗服务员可以这样回应/确认Of course. What would you like to add?当然您想加什么Another order of the dumplings? Coming right up.再来一份饺子马上好。Would you like the same dish or something different?要一样的还是换个别的服务员主动询问如果看到盘子空了Would you like to order anything else?还需要点别的吗Can I get you another round?要不要再给您来一份适合小份菜Should I bring you the dessert menu?需要我拿甜品菜单给您吗场景二加水非常高频客人可能会说Could I have some more water, please?能再给我加点水吗Can you refill my water?能帮我续下水吗Is there any chance I could get some more water?非常礼貌能再给我加点水吗服务员主动询问更专业客人会很舒服Can I top off your water for you?我帮您把水加满好吗top off 加满Would you like a refill on your water?需要给您续水吗Let me get you some more water.直接行动不需要问我去给您加水。回应客人的要求Absolutely. I’ll be right back with that.没问题马上来。Sure thing. Is tap water okay, or would you prefer bottled?没问题。自来水可以吗还是要瓶装水场景三加调料 / 纸巾 / 筷子等客人可能会说Could we get some more napkins?能再给我们一些纸巾吗Do you have any chili sauce / soy sauce / vinegar?有辣椒酱/酱油/醋吗Can I get an extra fork / spoon / chopsticks?能再给我一副叉子/勺子/筷子吗服务员回应Ill bring some right over.我马上拿过来。Sure. How many napkins would you like?没问题您要几张纸巾We have chili oil on the table. Would you like me to bring the regular chili sauce as well?桌上有辣椒油要我再拿点普通辣椒酱吗Of course. Ill grab you a clean set.当然我去给您拿一套干净的。场景四询问用餐情况让客人觉得被重视服务员主动问时机很重要吃了几口之后Hows everything?一切都还好吗Hows your meal so far?吃得怎么样Is everything to your liking?比较正式还合您口味吗客人可能的回答 服务员回应客人说服务员回应Its great!Im so glad to hear that. Enjoy! (真高兴听您这么说请慢用。)Its a little too salty for me.Im sorry about that. Let me see if the chef can make a lighter one for you. (很抱歉我去问问厨师能不能给您做一份淡一点的。)The meat is a bit tough.I appreciate you telling me. Can I get you something else instead? (谢谢您告诉我需要给您换一份别的吗)场景五客人吃得很满意想表扬客人可能会说This is delicious. Compliments to the chef!太好吃了帮我夸夸厨师You guys have really good food here.你们家东西真好吃。服务员回应Thank you so much! Ill pass that along to the kitchen.非常感谢我会转告后厨的。Im really glad youre enjoying it.很高兴您喜欢。小抄卡片就餐中你看到的情况服务员可以这样说他到水了杯子快空了Can I top off your water?他盘子快空了表情犹豫Would you like to order another dish?他想加调料/纸巾Ill bring some right over.你想问问菜品如何Hows everything?他说太好吃了Thank you! Ill tell the chef.场景一开场 问口味偏好缩小选择范围中餐菜单太厚一上来就给菜单老外会晕。先问两句直接帮他筛掉一半。服务员问1. 问能不能吃辣最重要Do you eat spicy food?能吃辣吗Can I ask — do you like spicy food or something mild?问一下您喜欢辣的还是清淡的2. 问忌口素食/过敏Do you have any dietary restrictions? For example, no pork, no seafood, or vegetarian?您有什么忌口吗比如不吃猪肉、不吃海鲜或者吃素3. 问想吃什么类型Are you looking for something with chicken, beef, pork, seafood, or tofu?您想吃鸡肉、牛肉、猪肉、海鲜还是豆腐场景二推荐招牌菜客人主动问客人可能问Whats your most popular dish?你们最受欢迎的菜是什么What do you recommend for a first-time visitor?第一次来您推荐什么服务员回答分情况如果他说能吃辣Id recommend our kung pao chicken. Its a classic — diced chicken with peanuts, vegetables, and a spicy sauce. Everyone loves it.我推荐宫保鸡丁。经典菜——鸡丁配花生、蔬菜和辣酱。大家都喜欢。如果他说不能吃辣Then go with the sweet and sour pork. Its crispy pork in a sweet and tangy sauce. Very kid-friendly and mild.那就点糖醋里脊。脆皮猪肉配酸甜酱非常温和小朋友都喜欢。如果他想吃素Our mapo tofu is great, but its spicy. We also have stir-fried seasonal vegetables — very light and healthy.我们的麻婆豆腐很好但是辣的。我们也有清炒时蔬——非常清淡健康。场景三详细解释一道菜原料 做法 口味这是你最需要的部分。老外看到中文菜单上的“宫保鸡丁”会懵你要能拆开解释。客人问Whats in kung pao chicken?宫保鸡丁里有什么服务员回答It has diced chicken, roasted peanuts, dried chili peppers, and scallions. The sauce is made with soy sauce, vinegar, sugar, and a little cornstarch to thicken it.里面有鸡丁、烤花生、干辣椒和葱。酱汁是用酱油、醋、糖和一点点水淀粉勾芡的。逐词解析diced chicken 鸡丁roasted peanuts 烤花生dried chili peppers 干辣椒scallions 葱soy sauce 酱油vinegar 醋cornstarch 水淀粉客人追问Is it very spicy?(很辣吗)Its medium spicy. Youll feel the heat, but its not overpowering. The peanuts and scallions balance it out.中辣。能感觉到辣但不会盖过其他味道。花生和葱会平衡辣味。场景四解释麻婆豆腐老外最好奇也最怕的一道菜客人问Whats mapo tofu? Is it vegetarian?麻婆豆腐是什么是素的吗服务员回答Mapo tofu is soft tofu in a spicy bean-based sauce. It usually has a little bit of ground pork, but we can make it vegetarian if you want.麻婆豆腐是嫩豆腐配上辣豆瓣酱。通常里面会有一点猪肉末但如果您需要我们可以做成纯素的。逐词解析soft tofu 嫩豆腐bean-based sauce 豆瓣酱ground pork 猪肉末客人问How spicy is it?(多辣)Its quite spicy — maybe a 7 out of 10. It has chili bean paste and Sichuan peppercorns, which give it a numbing feeling. Very authentic.相当辣10 分里面大概 7 分。里面有辣豆瓣酱和花椒会有一点麻。非常地道。关键表达numbing feeling 麻的感觉Sichuan peppercorns 花椒场景五解释鱼香肉丝老外常被名字误导客人问This says fish-flavored pork. Does it have fish in it?这个写着“鱼香肉丝”。里面有鱼吗服务员回答一定要解释清楚否则他以为上错菜Good question. No fish at all. Fish-flavored just means the sauce has the same seasonings used in fish dishes — garlic, ginger, pickled chili, and a sweet-sour sauce. Its shredded pork with black fungus and carrots.好问题。完全没有鱼。“鱼香”只是指酱汁用了做鱼时常用的调料——蒜、姜、泡椒和糖醋汁。里面是肉丝、木耳和胡萝卜。逐词解析shredded pork 猪肉丝black fungus 木耳pickled chili 泡椒garlic 蒜ginger 姜客人问Is it spicy?(辣吗)Its mild to medium. More sweet and sour than spicy.微辣到中辣。酸甜味比辣味更突出。场景六推荐主食米饭/面客人可能问What do you have for rice or noodles?你们有什么米饭或面食服务员回答We have steamed rice, egg fried rice, and Yangzhou fried rice. The egg fried rice is simple with just egg and green onions. Yangzhou fried rice has ham, shrimp, and vegetables.我们有白米饭、蛋炒饭和扬州炒饭。蛋炒饭很简单只有鸡蛋和葱花。扬州炒饭有火腿、虾仁和蔬菜。别忘了一句特别有用的话We also have fried rice or noodles. Would you like to add one to share?我们也有炒饭和炒面。要不要加一份大家一起分场景七询问汤结束一餐客人问Do you have any soup?你们有什么汤服务员回答Yes. Our hot and sour soup is very popular. Its spicy and tangy with tofu, mushroom, and egg. Or we have a lighter one — egg drop soup with tomatoes.有。我们的酸辣汤很受欢迎。辣酸口味里面有豆腐、蘑菇和鸡蛋。或者我们有更清淡的——番茄蛋花汤。逐词解析hot and sour soup 酸辣汤tangy 酸爽的egg drop soup 蛋花汤场景八点餐确认防错点完后一定要确认一遍So let me repeat: you ordered kung pao chicken, mapo tofu, egg fried rice, and a hot and sour soup. Is that correct?我重复一下您点了宫保鸡丁、麻婆豆腐、蛋炒饭和一份酸辣汤对吗Would you like anything else? Maybe some spring rolls as an appetizer?还需要别的吗要不要来份春卷当开胃菜小抄卡片中餐厅专用——快速查询版你要介绍的东西可以直接这么说宫保鸡丁能不能吃辣都要会介绍Diced chicken with peanuts, scallions, and a spicy sauce.麻婆豆腐重点解释“麻”和“素”Tofu in a spicy bean sauce with ground pork. Can be vegetarian.鱼香肉丝必解释“没有鱼”No fish. Just the name. Shredded pork with veggies in a sweet-sour sauce.糖醋里脊经典不辣菜Crispy pork in a sweet and tangy sauce. Not spicy at all.酸辣汤说清楚“又酸又辣”Spicy and sour soup with tofu, mushroom, and egg.蛋炒饭基础主食Rice fried with egg and scallions. Very simple.问能否吃辣Do you eat spicy food?/Spicy or mild?问忌口Any allergies or things you dont eat?客人让你推荐Try our kung pao chicken. Its a classic.最后两个实战建议1. 对于复杂菜采用“先说主料再说口味最后说辣不辣”的结构Its chicken peanuts scallions in a spicy sauce. Medium spicy.鸡肉 花生 葱配辣酱中辣。2. 如果你不确定哪个单词就换简单词“里脊”不会说就说pork。“勾芡”不会说就说thick sauce。“木耳”不会说就说black mushroom(虽然不是蘑菇但对方能懂)。
